Eden Oasis Realty
|Customer Support Representative
Lagos, Lagos, Nigeria
Summary
Spearheaded client support operations, managing property inquiries and viewings to significantly enhance satisfaction and drive business growth.
Highlights
Boosted client conversion by 15% through responsive support, proactive property inquiry handling, and strategic follow-up with prospects.
Managed comprehensive client lifecycle using CRM tools, ensuring seamless communication and accurate record-keeping for sales team collaboration.
Resolved complex client issues and escalations promptly, fostering improved client retention and repeat business.
Contributed to sales and marketing strategy by providing actionable client feedback, optimizing property listings and service delivery.