About
Highly results-oriented professional with expertise in strengthening client relationships, delivering exceptional customer experiences, and implementing scalable operational solutions. Adept at leveraging CRM tools and agile methodologies to manage projects, optimize workflows, and drive business growth, as demonstrated by leading over 10 successful campaigns and boosting client conversion by 15%.
Work
Eden Oasis Realty
|Customer Support Representative
Lagos, Lagos, Nigeria
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Summary
Spearheaded client support operations, managing property inquiries and viewings to significantly enhance satisfaction and drive business growth.
Highlights
Boosted client conversion by 15% through responsive support, proactive property inquiry handling, and strategic follow-up with prospects.
Managed comprehensive client lifecycle using CRM tools, ensuring seamless communication and accurate record-keeping for sales team collaboration.
Resolved complex client issues and escalations promptly, fostering improved client retention and repeat business.
Contributed to sales and marketing strategy by providing actionable client feedback, optimizing property listings and service delivery.
Freelance
|Virtual Assistant
Remote, Remote, Nigeria
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Summary
Provided comprehensive virtual administrative and customer support, leveraging technology to enhance efficiency and client satisfaction.
Highlights
Increased data entry efficiency by 20% while maintaining high accuracy and up-to-date records for critical business operations.
Managed extensive administrative tasks, including document creation, data management, and presentation development using Microsoft Suite.
Streamlined communication and organization by expertly scheduling meetings, managing calendars, and promptly responding to emails.
Delivered optimal customer support and conflict resolution, utilizing CRM tools to maintain detailed client records and foster clear communication.
Purple Core
|Project Manager
Yaba, Lagos, Nigeria
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Summary
Orchestrated the successful execution of advertising campaigns and student-focused projects, driving team productivity and timely delivery.
Highlights
Directed over 10 successful advertising campaigns, ensuring on-time delivery and comprehensive feedback collection for project optimization.
Increased team productivity and collaboration by 20% through strategic task allocation and implementation of Agile methodologies.
Leveraged project management tools including Microsoft Office Suite, Trello, and Azure Boards to streamline workflows and enhance project oversight.
Led a 3-member team in developing and executing a university project focused on student organization engagement.
Djinj Events
|Data Entry Clerk
Remote, Remote, US
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Summary
Executed precise data entry and management, significantly enhancing data integrity and operational efficiency for critical decision-making.
Highlights
Achieved a 95% data accuracy rate, ensuring the reliability of information for strategic decision-making processes.
Reduced data errors by 30% through diligent verification and correction of discrepancies, substantially improving overall data integrity.
Increased document retrieval efficiency by 40% by meticulously organizing both electronic and physical files.
Contributed to the successful and timely completion of various data entry projects, often ahead of schedule, through effective collaboration.
Education
International University Of Applied Sciences
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B.Sc
Business & IT
University Of Lagos
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B.Sc
Pure and Applied Chemistry
Toyibat Comprehensive High School
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Senior Secondary School Certificate
General Studies
Languages
English
Certificates
Business Analysis Foundations
Issued By
Various Institutions
Kloudvistas Data Analytics
Issued By
Kloudvistas
GenAI overview for Project Managers
Issued By
Various Institutions
TIC Project Management
Issued By
TIC
Alx Virtual Assistant Program
Issued By
ALX
Diploma in Project Management
Issued By
Alison
Diploma in Customer Service
Issued By
Alison
Skills
Project Management
Agile Methodologies, Team Coordination, Trello, Azure Boards, Campaign Management, Strategic Planning.
Customer Service & Support
CRM Software, Conflict Resolution, Customer Relations, Client Satisfaction, Escalation Management, Client Retention, Inquiry Handling.
Data Management & Administration
Data Entry, Microsoft Excel, Data Accuracy, Record Keeping, Document Management, Scheduling, Calendar Management, Email Management, Virtual Assistance.
Communication & Collaboration
Excellent Communication, Written Communication, Spoken English, Team Collaboration, Stakeholder Communication, Feedback Collection.
Microsoft Office Suite
Word, PowerPoint, Excel, Outlook.